Hello,
These types of requests are handled through SBM IT Support. You can submit your request here: https://helpdesk.thesbmgroup.com/EndUserPortal.jsp
If you need to reach the help desk direct you can email them here:
If you would like to speak with an IT support agent call 916-565-3630 (option 2) Mon- Fri 8AM-5PM (PST).
Thank you,